Just like Qnap, Synology consists of one or more hard drives that are constantly connected to the internet that acts as a backup hub or online backup drive. Once in a while a file will falsely be flagged and quarantined when the file is, in fact, safe. Just like Qnap antivirus, the process safelisting and restoring a falsely flagged file is very simple and fast in Synology.

Here is how to restore a falsely quarantined file in Synology Antivirus Essentials and add it to the whitelist:

  1. Make the Synology Antivirus Essentials window visible to work with it.
  2. Click on the tab with the text Quarantine. Files can't be pre-whitelisted in Synology meaning, they have to be mistakenly quarantined and then you can remove them from quarantine and ...